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Consumer Code for Home Builders

To us, treating customers fairly and providing them with honest and reliable information is an inherent part of our service.

In effect since April 2010, the Consumer Code for Home Builders - referred to throughout this article as the Code – was developed by the home-building industry to make the home-buying process fair and transparent. It outlines the rights and protections afforded to purchasers and ensures that they are treated fairly and are fully informed throughout the home-buying process.


At Peveril Homes, we are committed to ensuring your home-buying experience is positive, transparent, and supported by our adherence to industry standards and regulations. We fully comply with the Consumer Code for Home Builders.

Download a copy of the Consumer Code by clicking HERE. 


If you require more information about the Code, please visit consumercode.co.uk.

The Home Buying Process

The Code covers all stages of the home-buying process, including:


Exchange of Contract

Moving In

During Occupation

If You Have a Query

Even after you’ve settled into your new home, we’ll still be on hand in case you need anything, as we want to make sure everything is perfect for you. Although we wish your new home purchase to be both exciting and hassle-free, the information below offers examples of potential issues and guidance on who to contact for resolution.

In the First Two Years

This period is commonly known as the builder warranty or defects insurance period. If you believe any aspect of your new home falls short of the required standard, reach out to your builder, responsible for addressing defects within the initial two years of your purchase. If you've reported issues to your builder, and they haven't resolved them promptly or are unable to due to insolvency, contact your home warranty provider. They might provide assistance or advice through their dispute resolution service and could even handle the necessary work if the builder is unable to do so.

Three to Ten Years

This is commonly known as the structural insurance period and covers the home for up to 10 years after completion. During this time, your structural warranty provider will cover the costs and perform necessary remedial works for policy-covered issues. This coverage usually includes elements like foundations, walls, cladding, roofs, flues, chimneys, ceilings, load-bearing parts of the floor, and glazing in outside windows and doors.