Customer Service Team
Our dedicated Customer Service Team are here to support you once you have moved into your new home.
Winter Guidance - Outside Tap
At temperatures below 5°C we advise to isolate your outside tap. There are products available on the market to help with this. The location of the tap will be pointed out to you during your Home Demonstration.
If the taps are not isolated it could cause the pipework to freeze and potentially cause a burst pipe resulting in a serious leak. To isolate the tap is a simple process.
You will need to turn the valve off whilst the outside tap is open for the remaining water to drain out. Once the winter period is over and temperatures increase then you can turn the valve back on.
Please note: any leaks reported that are of a consequence of the tap not being isolated correctly would be chargeable.
First Class Customer Service
Our dedicated Customer Service Team are here to support you once you have moved into your new home.
About Peveril Homes
We've been building new homes for over thirty years and are proud that we're still a family-owned and managed company.
Customer Charter
We know that buying a new home can sometimes be a scary and an unknown process. With this in mind, we have developed a customer charter which explains the process of buying a Peveril home.
Complaints Procedure
We pride ourselves on the homes we build and the service we provide our customers, however if you do wish to raise a complaint with us, you can do so here.
Get in touch
Please use the form to ask us any questions or requests that you may have. We endeavour to get back to you as soon as possible.
Find us
Peveril Homes, Beech Lawn, Green Lane, Belper, Derby DE56 1BY