What you can expect and when you can expect it

Customer Charter

We know that buying a new home can sometimes be a scary and an unknown process.

With this in mind, we have developed a customer charter which explains the process of buying a Peveril home and will hopefully answer many of your questions.

As a leading regional housebuilder, we are committed to customer care and want this exciting time of your life to be as stress and worry-free as possible.

Download Customer Charter

Consumer Code

To us, treating customers fairly and providing them with honest and reliable information is an inherent part of our service.

The Consumer Code was developed by the home building industry to make the home buying process fair and transparent for purchasers. The Code is designed to help you understand what levels of service to expect from your home builder, feel fully informed about your purchase and know your consumer rights before and after you move in.

The Consumer Code for Home Builders has its own website, with detailed information on all aspects of the code. Visit the Consumer Code for Home Builders website for more details.