How long have you worked for Peveril?
Since June 2017. I started at both the Smalley Manor and Eden developments and I’ve now relocated to our new Foresters View development in Fritchley. As soon as I met our Director of Sales and Marketing Alison, I knew that Peveril Homes would be the perfect place for me because I received a warm welcome – as if i was joining a new family!
What are some of the ways you help customers on a day-to-day basis and, what does your role involve?
It is extremely important to guide customers through the process and take time and due care to attend to their needs, so that they can put their trust and faith in me in what is ultimately a big, life changing decision. My approach is to let customers see you as a friend and ensure that they are 100% happy throughout the whole process – from selecting their dream home right up to completion and handover.
What do you enjoy most about working at Peveril?
I love the friendly atmosphere and I respect the high levels of professionalism within the company. Peveril has a blending hierarchy that makes everyone approachable – and there’s such a positive, welcoming, open door policy throughout the company.
What has most impressed you about Peveril as a company?
Having Bowmer and Kirkland as a parent company immediately gives me job security and a feeling of trust because B&K is proud to have Peveril Homes within its group. Peveril also possess a high level of finesse, quality and care when it comes to building homes, not to mention that their aftercare is second to none. We allow customers to compile their own snagging list when they move into a property, and we resolve any issues as soon as possible – proving that we trust our own products.
What’s the best thing about Foresters View?
Foresters View is set in an idyllic, rural location and is just a stone’s-throw away from Fritchley and Crich. With only 16 properties available, it is an intimate gem of a site! The backdrop is stunning and looks picturesque whatever the weather. There are also two fantastic schools nearby (in Crich and Fritchley) that are both rated ‘Good’ by Ofsted – so it’s a perfect location for families to settle down.
What’s the best feedback you’ve received from a Peveril customer?
Plot 13 was purchased by a couple called Charlie and Emily – who were extremely happy throughout the whole buying process. They were totally satisfied with the customer service they received and gave me a glowing commendation to Alison Kendall, our Director of Sales and Marketing. Charlie said that I made the process enjoyable, and my honesty really made a difference to them. Moments like this really emphasise the value of the work we do at Peveril. The great feedback we receive helps to bring us that little bit closer to our customers.
The show home and marketing suite for Foresters View, Fritchley, are open Thursday to Monday, 11am until 5pm. Prices start from xxx and are available to buy with just a 5% deposit through Help to Buy. Contact Julie on 01773 432129 or email email@example.com